Troubleshooting & Repairs


Call us at 1.800.777.VINO.
*Please note our business hours: 
Mon-Fri: 8:00 a.m.-5:00 p.m.PST

Common Troubleshooting Solutions Guides

Wine-Mate Troubleshooting Solutions Guide
Wine Cabinets Troubleshooting Solutions Guide
Wine & Beverage Coolers Troubleshooting Solutions Guide

Wine-Mate Diagnosis and Service Request Form

Please fill out the Wine-Mate Diagnosis and Service Sheet [PDF] and email completed form back to service@vinotemp.com

Service Repair Form:

If you would like to send your unit in for repair, please complete the following form: Service Repair Form [PDF].

1. Print out two copies of the attached service form, one for yourself and one to send with the unit.
2. Indicate the model and serial number of the unit.
3. On the service form, please describe the issue that you are having.
4. On the shipping label, please put ATTN TO: SERVICE DEPARTMENT.

Service Manuals & Troubleshooting Guides

Please click on the links to view the Troubleshooting Guides. All links below require Adobe Acrobat Reader.

Wine Cabinets:

Wine Coolers

Beverage Coolers

Coffee Makers


Outdoor Coolers, Refrigerators, and Freezers


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