Wood Wine Cabinets Troubleshooting Guide

Wood Wine Cabinets: Troubleshooting Solutions Guides

Questions?

Call us at 1.800.777.VINO.
*Please note our business hours: 
Mon-Fri: 8:00 a.m.-5:00 p.m.PST

Note: This Troubleshooting Chart is not prepared to replace the training required for a professional refrigeration service person, not is it comprehensive.

1. Unit is not running

Possible Causes
Response
a. Power cord unplugged
a. Check that the power cord is plugged in
b. No power to unit
b. Check power at receptacle and fuses
c. Temperature setting too high
c. Lower the temperature setting
d. Low voltage
d. Contact an authorized electrician
e. Incorrect or loose wiring
e. Check all wirings and connections
f. Defrost light blinking
f. Defrost cycle is on
g. Running light blinking
g. Call service at 1-800-777-VINO

2. Compressor stopping and starting but has a short running time

Possible Causes
Response
a. Incorrect temperature setting
a. Adjust the temperature from 55°F to 60°F
b. Incorrect voltage
b. Check your cooling unit’s owner’s manual and for correct voltage requirements
c. Failed thermistor
c. Check the thermistor by placing it in ice water and measuring resistance
d. Failed components
d. Check compressor windings, start relay and overload protector
e. Improper condenser airflow
e. Check the condenser fan
f. Dirty condenser
f. Clean condenser
g. Overcharge of refrigerant
g. Call service at 1-800-777-VINO to remove refrigerant
h. Discharge or suction pressure too high
h. Call service at 1-800-777-VINO for OEM information

3. Fan motor is running but compressor is not running

Possible Causes
Response
a. Incorrect power supply
a. Check your cooling unit’s owner’s manual and for correct voltage requirements
b. Incorrect or loose wiring
b. Check all wirings and connections
c. Failed components
c. Check start relay, start capacitor, overload protector, and compressor
d. Liquid refrigerant in the compressor
d. Call service at 1-800-777-VINO for OEM information

4. Compressor running but fan is not

Possible Causes
Response
a. Fan blade bond
a. Check for proper fan blade clearance
b. Incorrect or loose wiring
b. Check all wiring
c. Failed motor
c. Call service at 1-800-777-VINO

5. Wine-Mate unit is not cooling but the compressor and fan continue to run

Possible Causes
Response
a. Evaporator’s airflow is restricted
a. Check for airflow through evaporator
b. Refrigerant is leaking
b. Check for loss of refrigerant
c. Refrigeration system is restricted
c. Call service at 1-800-777-VINO to check for restrictions

6. Temperature is too high or the Wine-Mate unit is running too long

Possible Causes
Response
a. Improper evaporator or condenser air flow
a. Check for air restrictions
b. Dirty condenser
b. Clean the condenser
c. Iced evaporator
c. Defrost the evaporator and reset the temperature
d. Malfunctioning fans
d. Check both fans
e. Improper seals
e. Check gasket and door opening
f. Area to be cooled is too large for the current Wine-Mate unit
f. Check for excessive load or incorrect installation
g. Low voltage
g. Check power supply
h. Operating 60 Hz unit at 50 Hz
h. Use proper 60 Hz
i. Sealed system problem
i. Call service at 1-800-777-VINO if there is loss of refrigerant or restrictions
j. Undercharge or overcharge
j. Call service at 1-800-777-VINO to add or remove refrigerant

7. House circuit tripping

Possible Causes
Response
a. Incorrect fuse or breaker
a. Check for proper fuse or breaker
b. Incorrect wiring
b. Check all wirings and connections
c. Failed components
c. Call service at 1-800-777-VINO

8. Noise operation

Possible Causes
Response
a. Wine-Mate unit’s mounting area is not secure
a. Add support to improve installation
b. Loose parts
b. Check fan blades, bearings, cabinet washers, tubing contact and loose screws
c. Compressor overloaded due to high ambient temperatures or airflow restriction
c. Check for airflow blockage
d. Malfunctioning components
d. Call service at 1-800-777-VINO

9. Mold/mildew

Possible Causes
Response
a. Wine / liquid spillage
a. Ensure the humidity is set between 50-70%
b. Immediately wipe up spills as they occur
c. Empty the cabinet and thoroughly clean it. If you have a large mold infestation, it is recommended you consult a mold remediation professional.
d. Put on safety goggles and a dust mask. If you have family members with asthma or mold allergies, make sure they are not nearby while you work.
e. Vacuum the moldy wood with a HEPA-filter vacuum, using the brush attachment if it has one. This removes any loose spores and bits of mold that might otherwise enter the air while you clean the wood.
f. To remove the remaining mold, use one of the following methods:
     1. Add a 3% hydrogen peroxide solution to a spray bottle and saturate the surface of the racks to kill the mold and spores. Let it sit for 15 minutes then gently scrub the surface using a clean, soft cloth.
     2. Add distilled white vinegar to a spray bottle and saturate the surface. Let it sit for 60 minutes then gently scrub the surface using a clean, soft cloth.
     3. Mix 1 tbsp of baking soda with warm water in a spray bottle and saturate the surface. Gently scrub the surface and wipe with a clean, soft cloth.
     Note: Do not use anything containing bleach or chlorine.
g. Once the mold has been cleaned, point a fan at the racks to allow them to dry thoroughly.
h. Should the mold return after completing the steps above, Call service at 1-800-777-VINO to have your unit thoroughly inspected.

10. Water leaks, cooling unit leaks

Possible Causes
Response
a. The door is not sealing properly
a. Ensure the door to be closed and locked, so that it is sealed.
b. If there is a gap of air, condensation and dripping will happen.