Wood Wine Cabinets: Troubleshooting Solutions Guides

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Note: This Troubleshooting Chart is not prepared to replace the training required for a professional refrigeration service person, not is it comprehensive.

1. Unit is not running

Possible Causes Response

a. Power cord unplugged
b. No power to unit
c. Temperature setting too high
d. Low voltage
e. Incorrect or loose wiring
f. Defrost light blinking
g. Running light blinking

a. Check that the power cord is plugged in
b. Check power at receptacle and fuses
c. Lower the temperature setting
d. Contact an authorized electrician
e. Check all wirings and connections
f. Defrost cycle is on
g. Call service at 1-800-777-VINO

2. Compressor stopping and starting but has a short running time

Possible Causes Response

a. Incorrect temperature setting
b. Incorrect voltage
c. Failed thermistor
d. Failed components
e. Improper condenser airflow
f. Dirty condenser
g. Overcharge of refrigerant
h. Discharge or suction pressure too high

a. Adjust the temperature from 55°F to 60°F
b. Check your cooling unit’s owner’s manual and for correct voltage requirements
c. Check the thermistor by placing it in ice water and measuring resistance
d. Check compressor windings, start relay and overload protector
e. Check the condenser fan
f. Clean condenser
g. Call service at 1-800-777-VINO to remove refrigerant
h. Call service at 1-800-777-VINO for OEM information

3. Fan motor is running but compressor is not running

Possible Causes Response

a. Incorrect power supply
b. Incorrect or loose wiring
c. Failed components
d. Liquid refrigerant in the compressor

a. Check your cooling unit’s owner’s manual and for correct voltage requirements
b. Check all wirings and connections
c. Check start relay, start capacitor, overload protector, and compressor
d. Call service at 1-800-777-VINO for OEM information

4. Compressor running but fan is not

Possible Causes Response

a. Fan blade bond
b. Incorrect or loose wiring
c. Failed motor

a. Check for proper fan blade clearance
b. Check all wiring
c. Call service at 1-800-777-VINO

5. Wine-Mate unit is not cooling but the compressor and fan continue to run

Possible Causes Response

a. Evaporator’s airflow is restricted
b. Refrigerant is leaking
c. Refrigeration system is restricted

a. Check for airflow through evaporator
b. Check for loss of refrigerant
c. Call service at 1-800-777-VINO to check for restrictions

6. Temperature is too high or the Wine-Mate unit is running too long

Possible Causes Response

a. Improper evaporator or condenser air flow
b. Dirty condenser
c. Iced evaporator
d. Malfunctioning fans
e. Improper seals
f. Area to be cooled is too large for the current Wine-Mate unit
g. Low voltage
h. Operating 60 Hz unit at 50Hz
i. Sealed system problem
j. Undercharge or overcharge

a. Check for air restrictions
b. Clean the condenser
c. Defrost the evaporator and reset the temperature
d. Check both fans
e. Check gasket and door opening
f. Check for excessive load or incorrect installation
g. Check power supply
h. Use proper 60 Hz
i. Call service at 1-800-777-VINO if there is loss of refrigerant or restrictions
j. Call service at 1-800-777-VINO to add or remove refrigerant

7. House circuit tripping

Possible Causes Response

a. Incorrect fuse or breaker
b. Incorrect wiring
c. Failed components

a. Check for proper fuse or breaker
b. Check all wirings and connections
c. Call service at 1-800-777-VINO

8. Noise operation

Possible Causes Response

a. Wine-Mate unit’s mounting area is not secure
b. Loose parts
c. Compressor overloaded due to high ambient temperatures or airflow restriction
d. Malfunctioning components

a. Add support to improve installation
b. Check fan blades, bearings, cabinet washers, tubing contact and loose screws
c. Check for airflow blockage
d. Call service at 1-800-777-VINO

9. Mold/mildew

Possible Causes Response

a. Wine / liquid spillage

a. Ensure the humidity is set between 50-70%
b. Immediately wipe up spills as they occur
c. Empty the cabinet and thoroughly clean it. If you have a large mold infestation, it is recommended you consult a mold remediation professional.
d. Put on safety goggles and a dust mask. If you have family members with asthma or mold allergies, make sure they are not nearby while you work.
e. Vacuum the moldy wood with a HEPA-filter vacuum, using the brush attachment if it has one. This removes any loose spores and bits of mold that might otherwise enter the air while you clean the wood.
f. To remove the remaining mold, use one of the following methods:
     1. Add a 3% hydrogen peroxide solution to a spray bottle and saturate the surface of the racks to kill the mold and spores. Let it sit for 15 minutes then gently scrub the surface using a clean, soft cloth.
     2. Add distilled white vinegar to a spray bottle and saturate the surface. Let it sit for 60 minutes then gently scrub the surface using a clean, soft cloth.
     3. Mix 1 tbsp of baking soda with warm water in a spray bottle and saturate the surface. Gently scrub the surface and wipe with a clean, soft cloth.
     Note: Do not use anything containing bleach or chlorine.
g. Once the mold has been cleaned, point a fan at the racks to allow them to dry thoroughly.
h. Should the mold return after completing the steps above, Call service at 1-800-777-VINO to have your unit thoroughly inspected.

10. Water leaks, cooling unit leaks

Possible Causes Response

a. The door is not sealing properly

a. Ensure the door to be closed and locked, so that it is sealed.
b. If there is a gap of air, condensation and dripping will happen.


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