Customer Service

We've Moved to Las Vegas
PLEASE NOTE: Effective 06/19/19, we will no longer be accepting service requests at our Rancho Dominguez facility for Wine-Mate & Vinotemp units. We will resume servicing in Henderson, Nevada on September 2nd, 2019.

Please be patient, you may experience delays with your order.
Our launch date in Las Vegas is July 15th.
Our Repair Dept. will be closed until Sept 1.
Please use email to contact us, as our phone system will be interrupted.
Thank you for your patience.

A Proud Heritage of Experience and Quality

“CustomerVinotemp is committed to providing our customers with the finest quality wine storage products and a superior level of service.

For your convenience, we've provided a wealth of information about Vinotemp's products, policies and procedures in this section of our website. Please review the information to your left or follow the quick links below:

“Vinotemp

 

Click Here to be taken to our Replacement Parts page. 

Service Repair Form:

If you would like to send your unit in for repair, please complete the following form: Service Repair Form.

1. Print out two copies of the attached service form, one for yourself and one to send with the unit.

2. Indicate the model and serial number of the unit.
3. On the service form, please describe the issue that you are having.
4. On the shipping label, please put ATTN TO: SERVICE DEPARTMENT.

If you can't find what you are looking for, please don't hesitate to contact us directly.

IMPORTANT: Vinotemp only provides references to service, installers, repair and/or freight companies only as a courtesy. Vinotemp cannot be held liable for any third party service provider. 


**PLEASE NOTE: We can no longer service cooling systems manufactured prior to 2001. We apologize for the inconvenience.**



Disclaimer: Vinotemp does not endorse or recommend any particular service provider.  This list is provided for informational purposes only.  Please contact a repair facility of your choice and with whom you are comfortable working with directly.  Specific repair facilities may specialize in and work on only certain items. If you are unable to find a repair facility for your area on the below list, please refer to your local yellow pages or other directory of appliance repair shops.
If you are a repair facility and are interested in being listed below, please contact us using the Customer Support System.