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Shipping & Returns

Domestic Shipping Fees and Options
All units are F.O.B (freight on board) from Vinotemp’s factory in California. Wood cabinets and wine racks generally ship freight collect, meaning customers will pay the shipping company directly for the freight fee. For metal cabinets, wine cooling units and accessories, Vinotemp generally charges a prepaid fee to be paid at time of order. Small units (under 100 bottles) are shipped by varied carriers.

Sorry, we cannot ship items to a P.O. Box.

You may always Will Call your purchase at the Vinotemp factory (near Los Angeles) when ordering to avoid shipping. We are near the intersection of the 710 and 91 freeways, about twenty minutes from Los Angeles International airport. Call for complete directions: 17621 S Susana Road, Rancho Dominguez, CA 90221.

Shipping to Hawaii, Alaska, Puerto Rico, APO/FPO bases and International Locations
Products shipped outside the 48 contiguous states (including AK, HI, PR and APO/FPO addresses) require additional shipping charges. Charges are for the product(s) ordered, plus shipping and handling only, and do not include any duties, taxes, and/or customs-related charges that may be due upon delivery. For delivery to Alaska, Hawaii, Puerto Rico, APO/FPO and international locations, please call 800.777.8466 for current rates. Vinotemp can crate units for export for an additional fee.

International Note: Some countries may require various types of licenses or other documentation fees. Vinotemp will not be held responsible for international orders that never make it past your customs office. Please verify with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents. Please contact Vinotemp directly to inquire about international orders.

Installation/Delivery Details
For wood cabinets, we recommend the use of a furniture/van line company to uncrate and place unit in the desired location. Installation is limited. Stairs and hard to access locations will likely incur additional fees.

Return Policy
We want you to be completely satisfied with your Vinotemp purchase. To eliminate any errors in the ordering process, we incorporate a 2nd approval/authorization of all orders before your order is placed. All sales are final, and unless authorized in writing by the Seller, Purchaser may not return the goods, under any circumstance. If Purchaser refuses to accept the goods, under any circumstance, the Purchaser is liable for the return and cost of freight both ways, and if Seller does take back the goods, there will be a restocking charge that is 35% of the purchase price of the goods. Custom cabinets and racking are non returnable. Purchaser must notify Seller of non-conforming goods within four days of delivery, after which time all goods are deemed accepted. If an order has been placed and production has started, cancellation of your order will be a 15% charge.

Terms & Conditions of Sale

Please click to view our Terms & Conditions of Sale